When researching potential franchise investments, quality control should always be at the front of your mind. After all, if the franchisor doesn’t stand behind their products, you’re going to have a difficult time building a customer base. At Batteries Plus, we put an enormous amount of effort into quality control. Our Quality Assurance teams work behind the scenes to ensure that our franchisees receive only the highest quality products.
Batteries Plus Evaluates All Potential Vendors
Batteries Plus maintains two separate Quality Assurance teams, one stationed overseas with another one located near their corporate office in Hartland, WI. The overseas team’s primary responsibility is the vetting of all potential international suppliers.
Before doing business with a vendor, our overseas team performs on-site evaluations of their quality systems, manufacturing capabilities, social accountability standards and more. This ensures that the products each vendor produces live up to the company’s high safety, performance and reliability standards.
Batteries Plus Performs Additional Product Testing
If a vendor meets the company’s quality standards, Batteries Plus tests sample products at our overseas and Hartland facilities. These tests gauge whether the products meet the appropriate industry standards.
In addition to these industry standard tests, the Hartland team also performs its own environmental quality testing. These tests gauge every aspect of a battery’s performance, including how well batteries respond to extreme temperatures and overcharging. Light bulbs are evaluated through photometric tests designed to verify everything from their current to voltage, color temperature and more.
Batteries Plus Keeps Tabs on the Quality of its Products
Even after a product leaves our warehouse, Batteries Plus continues to keep tabs on product quality through our Customer Concern reports. If a customer has a bad experience with a product, the owner of the store where it was purchased can file a Customer Concern report in our centralized database.
This report goes directly to the QA Team who will follow up with the franchisee and track the issue to help identify any ongoing problems. If a trend is identified, the QA team will work with the manufacturer to get it fixed.
What are the Benefits of Quality Control for Your Business?
So, what does all of this mean for you? As a potential Batteries Plus franchisee, you can be confident in the products that you sell, knowing that they maintain the highest quality standards. That means less time spent troubleshooting and more time building your business.
How Does a Strong Quality Assurance Team Help Build Commercial Business?
Top quality batteries also attract higher profile companies that are looking for a reliable battery vendor. A strong QA team not only ensures that a franchisee can provide commercial customers with the highest quality products, but also provides these companies with the support systems they require from a corporate vendor.
Is There a Batteries Plus in Your Future?
Batteries Plus puts enormous effort into its quality control operations, but this is only one of the many World Class support systems we offer our franchisees. As a franchise owner, you’ll have access to additional franchise resources, including: Commercial Account Coaches, Product Support Center, Customer Care Center, Point of Sale System Services, a full marketing department and more.
Interested in learning more? Contact us today. We’ll provide you with everything you need to decide if owning a Batteries Plus is the right fit for you.